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Copyright
©
2013
The Uncle Group, Inc.
PO Box 255
Hopewell, New Jersey 08525-0255
Toll-Free in U.S.
800-229-6287
Outside U.S.
609-452-0099
www.unclegroup.com
UNCLE is a registered trademark
of
The Uncle Group, Inc.
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The Uncle
Group's annual Researchers Assistance Plan (RAP) is available for users of
UNCLE PROFESSIONAL and UNCLE STANDARD, USort, and UPrint.
RAP
is an annually renewable membership program that provides the
UNCLE user with these important benefits:
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Unlimited Priority Technical Support. Only
RAP members have e-mail and telephone access to The Uncle Group’s technical support team.
With decades of practical hands-on experience, RAP
reps are available Monday through Friday, 9:00 AM to 5:00 PM EST.
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Software Upgrades. Only RAP members automatically receive new releases of UNCLE free of
charge (averaging one new release every eighteen to twenty-four months).
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Partner Relationship with The Uncle Group. The Uncle Group selects beta software partners from its RAP
membership. Early notice of new
features and enhancements, members-only mailings, and special pricing for
companion products are just a few of the many other benefits of the Researchers’ Assistance Plan.
How
About UNCLE REPORTS?
Inquiries
regarding the use of UNCLE REPORTS will in most cases pertain to a given
project's Variables and Database. As a result, questions are to be directed
to the UNCLE PROFESSIONAL licensee who created these files. Help and
question answering is, of course, always available through REPORTS' Help menu.
The Uncle Group is not responsible for any questions arising from third-party
use of REPORTS, and will redirect any such requests to the UNCLE PROFESSIONAL
licensee.
Benefits and Cost of RAP?
The
Researchers’
Assistance Plan is surprisingly affordable when you consider the
benefits.
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Have all of the newest features of UNCLE at your disposal!
As a RAP
member, all new releases of UNCLE are sent to you before being offered in
the marketplace. And any
questions about the new enhancements can be answered promptly by RAP.
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Time is money! RAP
enables you to work at your most efficient, with guidance and
problem-solving just a phone call or e-mail away.
Consider the cost in employee-hours spent needlessly in trial
and error and false starts, and you’ll come to realize the value of RAP.
RAP
is there when you need it:
UNCLE
STANDARD
Single
User License:
$1,300.
per year *
UNCLE
PROFESSIONAL Network/Site
License:
$2,500. per year *
*
for second and subsequent years of UNCLE ownership; new owner first-year costs are slightly higher.
Operation
Without RAP
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Do I have to purchase RAP?
No, and if you are a RAP member, you’re not required to renew when your subscription
expires. However, RAP is
required in order to receive ongoing priority telephone and e-mail support,
as well as new releases free of additional charge. We encourage
licensees to maintain ongoing support with the goal of maximizing
productivity and efficiency.
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Can I get technical support without RAP
membership? Yes,
but on a very limited basis. Without RAP
membership, all questions and concerns must be mailed or e-mailed to The Uncle Group, one question at a time.
Only the current release is supported,
however, and submitted questions will be reviewed and responded to, by e-mail, on a
first-come-first-served,
as-time-permits basis. Responses will
be of a superficial nature, and in many instances may only direct the
recipient to the appropriate documentation in UNCLE's Help.
Only with RAP will you
receive prompt and thorough telephone and e-mail support.
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Can I receive upgrades without RAP?
Yes, but for a price. Non-members will be notified of each new release of UNCLE and
the cost to upgrade, but there is no requirement to purchase these. However, the cost of new releases increases significantly for
users who have not kept current with the releases of UNCLE.
RAP members receive each
new release automatically, and free of additional charge.
Why
is RAP Important to Me?
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Enhanced Productivity. While
UNCLE is the most user-oriented tabulation software on the market today,
there are hundreds of advanced features that open up a whole new world of
processing power. Guidance in
the use of these features is a quick phone call or e-mail away, and you’ll always
have the most recent release of UNCLE at your disposal.
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Design Consultation. Many
users have specific database or tabulation goals, but can’t figure out how
to achieve those results. There’s
trial and error, or there’s RAP.
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Logic Verification. Do
your specifications look okay, but your results don’t?
Careful checking of those results should determine if they are
correct, but if it doesn’t, you can cross your fingers, or there’s RAP.
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Direct Support. Are aspects of a project taking
an inordinate amount of time to accomplish? They
may not need to.
The RAP support team is as
near as the closest telephone, and they’ll set you on the right track in
minutes, showing you the most efficient way to accomplish the task at hand! But only with RAP.
Need more information?
Contact
Thomas Reeder at The Uncle Group.
Phone: 1-800-229-6287, extension 201
In Canada: 1-609-452-0099, extension 201
E-mail: reeder@unclegroup.com
What If I Don't Currently Subscribe to the Annual Researchers'
Assistance Plan?
First, take a look at Uncle's Help under Technical Support, e-Help, FAQs -
Frequently Asked Questions; the answer to your question might be there.
Failing at that, users of
UNCLE products who do not have an active Researchers’
Assistance Plan must submit questions by e-mail or mail.
Only the two most recent releases of UNCLE are supported, however.
Questions
will be reviewed and responded to, most often by e-mail , on a
first-come-first-served,
as-time-permits basis, so be sure to include your full name, company, address,
phone
number, and e-mail address. Failure to include all pertinent information
may result in non-response to your query. Responses will be of a
superficial nature, and in many instances may only direct the recipient to the
appropriate documentation in UNCLE's Help.
Remember:
Only with
RAP will you receive prompt telephone and e-mail support.
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RESEARCHERS ASSISTANCE PLAN
Plan Overview
Benefits and Cost
Importance of Membership
TECHNICAL SUPPORT
Request information about Researchers
Assistance Plan
E-mail Technical Support
FAQs about UNCLE usage
UNCLE REPORTS
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