Frequently Asked Questions

 

Windows Vista compatibility

I've installed UNCLE STANDARD, but when I try to open or define a project it tells me The Hardlock Device was not found.

I've upgraded my PC's operating system, but now my hardlock is no longer recognized.  How do I solve this problem?

The parallel port hardlock is rather inconvenient.  Is there an alternative?

My RECALL arrow keys no longer work.  What happened?

I’ve set up my banner with the COMP option for independent and dependent tests (SGCOMP and DSGCOMP), but none of the comparisons are showing up as significant.  Did I do something wrong?

COMP options that used to work with release w01 now give me a syntax error message in release w02.  What happened?

My Projects folder is growing unwieldy with the hundreds of UNCLE projects contained in it, and the list of J-files takes time to navigate.  Is there a way around this?

In the View menu, what are the differences between Console settings (Console Font and Console Colors) and Edit settings (Edit Font and Edit Colors)?

I’ve made changes to these settings, but the defaults are restored for each new UNCLE session.

What are the available options for writing UNCLE tables?

I’m confused by the printing options.  What are the differences, and when is it appropriate to use one method rather than the other?

My print files aren’t formatted correctly.

Keystrokes and their command equivalents in the UNCLE Editor aren't always what I'd expect.

 

 

 

 

UNCLE PROFESSIONAL / UNCLE STANDARD 2007 release w04(a) and Windows Vista Compatibility

Q: Is Uncle Professional/Uncle Standard 2007 release w04(a) supported under Windows Vista?
A: No.

Q: Will the Uncle Professional/Uncle Standard 2007 software install on Windows Vista?
A: Yes, the Uncle installer will allow you to install on Windows Vista, and in some instances successfully.  However, we’ve had enough reports of conflicts, unrecognized DLLs, and unrecognized HASP HL USB dongles that we cannot recommend use of this release with Windows Vista.  In no instances are Uncle’s current Help files accessible in Windows Vista.

Q: Can subscribers to the Researchers’ Assistance Plan (RAP) contact Uncle’s Technical Support for assistance with Uncle on Windows Vista?
A: Yes, Uncle’s Technical Support may be contacted regarding Uncle feature-related issues.  However, Uncle’s Technical Support will not be able to resolve any issues related to Windows Vista.

Q: Will there be Windows Vista support for Uncle Professional/Uncle Standard release w05?
A: Yes.

I've installed UNCLE STANDARD, but when I try to open or define a project it tells me The Hardlock Device was not found.

This could be the result of any one of a number of factors.  If you have a HASP® HL USB hardlock installed:

  1. the hardlock itself could be faulty;

  2. the USB port could be faulty;

  3. the hardlock's drivers might be outdated; or

  4. UNCLE's installation might have been aborted

Contact us at info@unclegroup.com to help resolve the issue.

If you still have an older Parallel Port Interface (PPI) hardlock installed:

  1. the hardlock itself could be faulty;

  2. the parallel port could be faulty;

  3. the parallel port's mode could be set to an incompatible setting;

  4. the hardlock's drivers might be outdated;

  5. UNCLE's installation might have been aborted; or

  6. other software could be creating a port conflict

Contact us at info@unclegroup.com to order a replacement HASP® HL USB hardlock..

I've upgraded my PC's operating system, but now my hardlock is no longer recognized.  How do I solve this problem?

If you are still using a Parallel Port Interface (PPI) hardlock, you may need to replace it with a newer HASP® HL USB hardlock.  If you already have a HASP HL USB, then you may need to upgrade your hardlock drivers.  Either way, contact us at info@unclegroup.com and we'll help you resolve the issue.

The parallel port hardlock is rather inconvenient.  Is there an alternative?

Yes, there is.  HASP® HL USB is now available, and has a number of attributes in its favor: an end to port incompatibility issues; compact dimensions (2 inches x 5/8 inch x 1/4 inch); connects to any available USB port; Plug and Play; and easy swapping between PCs without first having to disconnect printer cables.  If you're interested in switching to HASP HL USB, contact us at info@unclegroup.com .

My RECALL arrow keys no longer work.  What happened?

They still work, but you have to hold the Shift key down when you use them.  The reason for the change is that in the Windows environment the arrow keys alone are used for scrolling back and forth through the active screen.  So, to avoid any conflicts, we added the additional keystroke.  (Change made to release w01)

I’ve set up my banner with the COMP option for independent and dependent tests (SGCOMP and DSGCOMP), but none of the comparisons are showing up as significant.  Did I do something wrong?

Maybe.  Keep in mind that these significance tests are performed only on those rows flagged for inclusion in the tests.  Inclusion is handled in one of two ways: 1) by attaching an SGTEST row option on every row whose percents are to be tested; or 2) applying a single SGTEST table option in your banner, which automatically flags all rows for inclusion in the tests (with the exception of rows having either statistical qualifications or options). 

COMP options that used to work with release w01 now give me a syntax error message in release w03.  What happened?
There has been a syntax change with both the COMP and the TAG options.  In both instances, characters used as labels must now be separated with commas.  This change is a result of the enhancement enabling the use of strings of text as labels as well as single characters.  A former TAG option of TAG 'Aa' must now be written as TAG 'A,a' and a COMP option written as SGCOMP .95 HIGH 1 .90 HIGH 2 'ABC' must now be written as SGCOMP .95 HIGH 1 .90 HIGH 2 'A,B,C' (Change made to release w02)

My Projects folder is growing unwieldy with the hundreds of UNCLE projects contained in it, and the list of J-files takes time to navigate.  Is there a way around this?

You might want to consider creating sub-folders of your Projects folder for each UNCLE project, and storing only a given project’s files in its new folder.  This will go a long way towards organizing your files and reducing clutter. 

 

In the View menu, what are the differences between Console settings (Console Font and Console Colors) and Edit settings (Edit Font and Edit Colors)?

The Console settings are applied to the main UNCLE project window.  The Edit settings are applied to all secondary windows.  Secondary windows are the ones opened with either the EDIT request or by using the WINDOWS option.

I’ve made changes to these settings, but the defaults are restored for each new UNCLE session.

Any changes you make to the settings are temporary unless you click on Save View Settings in the View menu before ending your UNCLE session.  This also applies to any changes to Printer Font.  Similarly, any changes made to Page Setup in the File menu need to be saved by clicking on Save Print Settings.

What are the available options for writing UNCLE tables?

There are now three options:

I’m confused by the printing options.  What are the differences, and when is it appropriate to use one method rather than the other?

There are two methods for printing UNCLE's default output:

Of course, output created with either the WORD or WORDALT options can be printed directly from Microsoft Word®, and output created with the EXCEL Run or Table Option can be printed from Microsoft Excel®.

My print files aren’t formatted correctly.

UNCLE and UPrint are both installed with default settings appropriate to UNCLE’s default output.  There are occasional instances when these settings aren’t quite accurate to a specific printer and its drivers, and these default settings will never be accurate if SET PLINE and/or SET PAGE values have been reset for an UNCLE session.  These default settings are easily adjusted, however, and on-line documentation explains the procedure.  For changing UPrint settings, see Advanced Usage, Compensating for Changes to SET PLINE and SET PAGE in UPrint’s on-line help.  For changing UNCLE’s print settings, see System Considerations, System Considerations for Using UNCLE, Printing from Within UNCLE in UNCLE’s on-line help.

Keystrokes and their command equivalents in the UNCLE Editor aren't always what I'd expect.

That's easy enough to take care of.  While in the Editor, right-click, then click on Properties..., followed by the Keyboard tab.  Locate and click on the appropriate Command:, then look to Key assignments: to verify the current corresponding keystrokes.  If the ones you'd expect aren't there, click on Reset and see if they appear.  If they do, click on Apply.  If they don't, move your cursor to New key assignment: and enter the desired keystrokes.  If those keystrokes are not currently assigned to any other command, click on Assign, then Apply.  When you're all finished, click on OK.  To save these changes for future sessions, be sure to click on Save View Settings in the View menu.